Why would Etsy shut down a shop?
All Etsy shops get shut down because they did not follow Etsy's selling policies. Understand that it's HARD to get shut down and you don't have to worry if you're doing things on the up and up. I know you still may worry because you hear horror stories online, but again those people weren't following the policies lol.
What happens when your Etsy shop is closed?
If you closed your Etsy shop, you can reopen it. All your information will be exactly as you left it. If your shop was suspended, you may have received an email from Etsy letting you know. Respond directly to that email and request that your shop be reopened.
How many cases before Etsy closes your shop?
Regardless of what the outcome is, it appears that if you have 2 cases opened against your shop within a week. Etsy closes your shop.
How many warnings does Etsy give?
After a shop receives a warning Etsy will review the shop again within 90 days. Shops can receive two customer service warnings within two years. If a shop continues to get low reviews or open cases even after these two warnings it will be reviewed for permanent suspension.
How do I get unbanned from Etsy?
If your account is suspended, you can continue to:
- Access your accounts by visiting Etsy.com using a web browser.
- Read and respond to Messages, and create new Messages.
- Complete your orders and upload tracking information.
- Issue full and partial refunds.
- View your case history and resolve those that are open.
Can Etsy Shut Down a Shop [ Can Etsy Suspend your Shop ]
Why can't I reopen my Etsy shop?
To reopen a shop that was closed or suspended by Etsy
If your shop was closed or suspended by Etsy, you may have received an email from Etsy letting you know. Respond directly to that email and request that your shop be reopened. If you can't find this email, check your spam/junk email folders.
Why is my Etsy account locked?
To prevent unauthorized access to your Etsy account, Etsy may periodically send you an email alert with a unique security code to be used as a one-time password. Etsy takes precautions necessary to safeguard your information and security codes are just one of the many ways we maintain the integrity of our marketplace.
Why did my new Etsy shop get suspended?
An Etsy account can be suspended due to customer or seller policy violations on your account. This suspension can be temporary or permanent, disallowing you from continuing to sell or operate on Etsy.com. You can appeal your account to try and get it running again, but Etsy can deny those requests.
Does opening a case on Etsy hurt the seller?
Yes, opening a case on Etsy does hurt the seller.
Even if the seller wins the case and doesn't have to issue a refund, they'll still be penalized on Etsy for having an open case. Etsy states that cases opened against a shop in the past four months can hurt the shop's visibility in searches.
How many Etsy shop can I open?
Yes, you can have more than two Etsy shops. Follow the same instructions in this article to open further shops. Be sure to accurately represent your businesses and make sure that each account complies with Etsy's Seller Policy.