What is the 15 5 rule hotel?

15/5 rule: When a guest is within 15 feet their presence should be acknowledged through some means whether a smile or head nod. Similarly, when a guest is within 5 feet they should be greeted in an appropriate manner whether that be a “hello”, “good morning”, or “good evening.”
Takedown request   |   View complete answer on govloop.com


What is the 5 10 rule in hospitality?

The 10 and 5 rule is a simple guideline that is widely used in the hospitality industry. The rule dictates that when a staff member is 10 feet from a guest, the staff smiles and makes direct eye contact, and when they are within five feet, the staff verbally greets the guest.
Takedown request   |   View complete answer on icontracts.com


What is 10x10 rule in hotel?

Simply explained, the 10 and 5 Rule suggests that anytime a guest is within ten feet of a staff member, the staff member should make eye contact and warmly smile to acknowledge the oncoming guests.
Takedown request   |   View complete answer on coylehospitality.com


What is the golden rule in hospitality?

Extend a welcome: Make eye contact, smile, say hello, introduce yourself, call people by name, and extend a few words of concern. Notice when someone looks confused: Stop and lend a hand. Take time for courtesy and consideration: Kind words and polite gestures make people feel special.
Takedown request   |   View complete answer on reliasmedia.com


How many inches should you keep between you and a guest?

There is a well-defined “inner” zone of 18-24 inches where mostly close friends, spouses, and well-known other US-Americans comfortably interact, and an “outer” zone between two to four feet where most friendly conversation and easy social interaction takes place.
Takedown request   |   View complete answer on www2.pacific.edu


15 5 RULE



What is the platinum rule in hospitality?

So the Platinum Rule states, “Treat others the way THEY want to be treated”. Although it sounds like common sense, it's not as common as you might think. This rule means that you recognize that service is not about what you want to give; it's about what others want to receive.
Takedown request   |   View complete answer on hotel-online.com


What's the platinum rule?

The Platinum Rule was popularized in Dr. Tony Alessandra's book of the same name. The Platinum Rule goes this way: “Treat others the way they want to be treated.” The Platinum Rule is a very subtle yet powerful and important shift from false consensus.
Takedown request   |   View complete answer on livingasaleader.com


How do you greet a guest?

Some suggested Some suggestions include; Hello, welcome; Welcome, good morning; Hello, good afternoon, welcome. Introduce yourself by name making sure your communication is professional, yet personal. “Great to meet you, I'm Nikko”. If occupied with another guest, it is important to acknowledge arriving guests.
Takedown request   |   View complete answer on hotel-hotel.com.au


What are the 5 BES when taking care of your guest?

Use my “Five Be's of Customer Service,” and I'll almost guarantee you'll get very high scores in customer service.
  • Be the customer! This is first and foremost. ...
  • Be easy to get in touch with! ...
  • Be website friendly for your customers! ...
  • Be in contact with your customers…often! ...
  • Be the business relationship they want you to be!
Takedown request   |   View complete answer on livingtolead.com


What is Bell service in a hotel?

At luxury hotels, bell service staff are typically responsible for unloading luggage at curbside upon a guest's arrival, as well as delivering the luggage to a guest's room after check-in.
Takedown request   |   View complete answer on work.chron.com


What is the 10 10 Rule customer service?

For example, challenge yourself to answer your telephone within 10 seconds of the first ring. Respond to important email messages within 10 minutes after you have received them. When you need to be away from your desk, return all of your phone calls within 10 minutes of returning. Smile at 10 co-workers each day.
Takedown request   |   View complete answer on loyaltyleader.com


What is the ten foot rule?

For those of you who don't know, the 10-foot rule is simply the regular acknowledging and greeting of your customers. If a customer is within 10 feet of you, they should be engaged.
Takedown request   |   View complete answer on ncmassociates.com


What is the rule you use while welcoming customers?

The 10 and 5 rule is famous in the hospitality industry as a simple reminder to consistently greet people that you encounter. When customers are 10 feet away from you, use a non-verbal greeting such as a smile or a wave. When customers are 5 feet away from you, greet them verbally.
Takedown request   |   View complete answer on toistersolutions.com


What are service standards in hospitality?

Restaurant service standards define what a restaurant guest or customer can expect from their visit to a restaurant establishment. They refer to the interactions between a restaurant and its customer and the resulting customer expectations.
Takedown request   |   View complete answer on indeed.com


How do you greet a hotel customer?

Best practices for greeting guests in your hotel
  1. Dress to impress. ...
  2. Ask questions. ...
  3. A smile goes a long way. ...
  4. Offer to help. ...
  5. Be cordial even if you're busy. ...
  6. Make guests feel special. ...
  7. Indicate points of interest within the hotel. ...
  8. Anticipate the questions guests will ask and answer them before they do.
Takedown request   |   View complete answer on mews.com


What 5 key factors must be considered to ensure that the guest feels comfortable and relaxed in their surroundings?

Contents
  • Have a contact page.
  • Have a professional site.
  • Use customer testimonials.
  • Offer money-back guarantees or free trials.
  • Show your interest in meeting customer's needs.
Takedown request   |   View complete answer on liveagent.com


How do you treat customers with respect?

6 Ways to Respect your Customers
  1. Ask Permission to Gather Information. ...
  2. There Must be Mutual Benefit. ...
  3. Make them Feel Special. ...
  4. Keep the Relationship Fresh. ...
  5. Ask Their Advice Frequently. ...
  6. Always Offer a Simple Way Out. ...
  7. Treat Them as Individuals.
Takedown request   |   View complete answer on business2community.com


What are the do's and don'ts in welcoming the guest?

Dos and don'ts for welcoming visitors without smothering
  • DON'T assume a curry chicken casserole or fudge brownies will delight everyone. ...
  • DON'T forget practical manners. ...
  • DON'T assume one communication method fits all. ...
  • DON'T assume a visitor who may not be a regular churchgoer knows terms like Advent.
Takedown request   |   View complete answer on resourceumc.org


What should a hostess say?

Restaurant greeting scripts:
  • Good: Hello, welcome to {restaurant}, how many people will be dining today?
  • Bad: "table for two?"
  • Good: “Hello, may I have the name on the reservation?”
  • Bad: “Do you have a reservation?”
  • Good: “I'll take you to your table”
  • Bad: “Follow me”
Takedown request   |   View complete answer on restaurant.eatapp.co


What is the diamond rule?

The Diamond Rule — The Golden Rule and the Platinum Rule may not be sufficient in all situations. So, the Diamond Rule is, “treat others the way they don't even know they want to be treated.” To boil it down … anticipate, anticipate, anticipate. Don't just meet expectations, EXCEED them.
Takedown request   |   View complete answer on standard.net


What is the iron rule?

The iron rule, Strevens writes, “has a valuable by-product, and that by-product is data.” Science is often described as “self-correcting”: it's said that bad data and wrong conclusions are rooted out by other scientists, who present contrary findings.
Takedown request   |   View complete answer on newyorker.com


What is bronze rule?

A companion to the Golden Rule ("Do unto others as you would have them do unto you."), Sisney's Bronze Rule states: "If they are not bothering you, don't bother them.
Takedown request   |   View complete answer on amazon.com


What is the golden rule of customer service?

In spite of all the noise and hype involving customer service these days, it truly boils down to one simple, age-old truth, often referred to as the Golden Rule: "Treat others as you would want to be treated."
Takedown request   |   View complete answer on bakercommunications.com


What is the difference between the Golden Rule and the Platinum Rule?

The golden rule is to do unto others as you'd have them do unto you; the platinum rule is to do unto others as they'd want done unto them. In other words, reject reciprocity as an ideal, in favor of something like empathy.
Takedown request   |   View complete answer on insidehighered.com