What happens if my Amazon package is stolen?

To file an Amazon Stolen Package Claim:
Find the order in question and select "Problem with Order." You will then be prompted to select the problem with your order. Enter that your package has not arrived. Finally, hit "Request Refund" and submit.
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Does Amazon refund for stolen packages?

Amazon has a strict policy against package theft and offers an A-to-z Guarantee Protection for eligible items. If you believe your package has been stolen, you can file a claim with Amazon and they will investigate the matter. In most cases, Amazon will refund your purchase price, including shipping costs.
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Who is responsible if Amazon package is stolen?

Amazon covers most stolen packages through its "A-to-Z" Guarantee Protection. Sometimes, purchases that are "fulfilled by Amazon" are actually sourced from retail partners known as "Amazon Sellers." (You should know if that's the case at the time you order the item.)
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Can I get a refund if my package was stolen?

Stolen Package Frequently Asked Questions

USPS may reimburse you for stolen, lost or missing packages if the mail was insured. If your packages weren't insured, they likely won't issue a refund. Instead, you'll want to contact the seller. This holds for other delivery services, too.
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Who pays when packages are stolen?

Often, it's up to the seller of to ensure that you receive your package. Thus, anything that happens in transit is the responsibility of the seller; they are responsible if the package is lost or damaged during transit, and usually must replace it or refund your money.
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What to do if an Amazon Package is stolen off your porch

How do I claim a stolen package from Amazon?

To file a claim, go to your Orders List and select “View/File Claim” on the order. Follow the on-screen instructions, which will require you to select a reason for the claim. Reasons for claims can include: Returned order that was not refunded.
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How do I return a stolen package to Amazon?

Request an A-to-z Guarantee Refund
  1. Go to Your Orders.
  2. Locate the order.
  3. Select Problem with order.
  4. Select your problem from the list.
  5. Select Request refund.
  6. Enter your comments in the text box.
  7. Select Submit.
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Why do people steal packages?

Porch pirates likely hope that small packages contain expensive items that can be resold, such as phones, video game systems, sound systems, or computers. Some people might simply have a compulsion towards theft that drives them to seek out the thrill of stealing.
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How common is Amazon package theft?

Porch Pirates On The Loose

For Amazon lost packages, an average of 51 packages a year got reported missing or stolen. Porch pirates have taken advantage of the rise of e-commerce due to the pandemic to steal from others, and stolen Amazon packages are among the most frequent.
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What percentage of Amazon packages get stolen?

And it seems porch piracy didn't affect all courier companies equally. Amazon deliveries constituted a whopping 53.9% of thefts, with FedEx coming in a distant second with 15.5% of parcels and UPS in third with 11%.
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What's the punishment for stealing Amazon packages?

If you are convicted, you could face up to five years in prison and $10,000 in fines.
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Why does Amazon refund without return?

If Amazon finds out that the product value surpasses the shipping cost and other expenses, it gives a refund without a return. For this reason, Amazon has given sellers the option to let buyers keep the items once granted a refund. If Amazon decides that you can get a refund for the item, it will notify you.
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How do I report a stolen package from Amazon app?

Here's how to do it.
  1. Sign into your Amazon account and go to “Order List”.
  2. Click “Details” next to the order you have issues with.
  3. You'll be asked to report the problem. Choose “Where's my stuff?”
  4. Click “Send to Merchant”.
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Will Amazon replace a lost package?

They will ask you for some details—you may need to verify that you contacted the carrier, and once they are certain the package did not arrive, they will likely issue a refund or a replacement shipment. For larger or more expensive purchases, they may require a copy of a police report.
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What do I do if my package says delivered but I never got it?

Contact your local USPS post office. Make sure you contact your LOCAL post office, and not the USPS hotline. Your local post office will be able to provide quicker, and better service. Ask who delivered the package, and ask for the details of that day's delivery.
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Why does my Amazon package say delivered when it's not?

Most packages arrive on time, but, sometimes, the tracking may show as "delivered" and you don't have your package. If your tracking information shows that your package was delivered, but you can't find it within 48 hours of expected delivery: Note: Some carriers may deliver until 10 pm.
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What items does Amazon not make you return?

Amazon.com doesn't accept returns of the following items: Computer laptops, desktops, and Kindles more than 30 days after delivery. Items classified as hazardous materials or that use flammable liquids or gases (contact the manufacturer directly for service, warranty, return, and refund information)
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What happens if a buyer does not return item Amazon?

So Amazon refund at the start of the 45 days? What happens if buyer doesn't return at the end of 45 days? Amazon refund the buyer with the seller's money at the start of the 45 days. If after 45 days the buyer hasn't returned the item, Amazon reimburse the seller.
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Does Amazon always refund?

Amazon will give you a full refund if they are at fault for any damage to an item. If you're at fault, though, then you'll get no more than 50% of what you paid, and often less. This applies to anything that you've clearly used or that has lost parts. For more information, see Amazon's About Refunds page.
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Do Amazon drivers know what is in the package?

The driver does not know what's in your package unless it's in manufacturer packaging. Nevertheless, the driver app indicates when a package is age restricted or not, and requires the driver to check your ID and enter your date of birth into the app. If they fail to do this, they can (and frequently do) lose their job.
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Do delivery people steal packages?

While the possibility always exists that a delivery driver could steal your package, the chances are slim. While there are untrustworthy people in every line of work, delivery companies such as Amazon, USPS, UPS, and FedEx have a vested interest in preventing stolen packages.
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Do Amazon delivery drivers get punished?

Amazon's AI cameras penalize drivers for using side mirrors and being cut off, Motherboard reports. Penalties like these hurt workers' and DSPs' performance scores and their chances to get more money.
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Do package thieves get caught?

Unfortunately, package thieves often get away with it. In an interview with IndyStar, Sean Stoops, a Police Chief from Indiana, reported that “typically the items that are successfully stolen from the porches do not get recovered.” Another source claims that less than 10% of porch piracy cases lead to police arrests.
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Is stealing a USPS package a felony?

Because the United States Postal Service is a federal agency, mail theft is considered a federal crime. According to the United States Code 18 Section 1708, federal mail theft is a felony. Being charged with stealing mail could land you in federal prison for up to five years and cause you to pay a fine up to $250,000.
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