What do you do when the Ring doorbell is offline?

Press the Setup button on the Ring device to put the device in Setup mode. Wait 10 seconds, then press it again and see if your Ring automatically reconnects. If all else fails, check to make sure your device's battery is it's properly charged.
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How do I get my Ring Doorbell back online?

How to Reconnect Your Ring Video Doorbell or Security Camera to Wifi or Change Your Wifi Network
  1. Tap on the three lines on the top left.
  2. Tap Devices.
  3. Select doorbell or security camera you need to reconnect to wifi—the next screen should be the Device Dashboard.
  4. Tap on Device Health.
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Why Does My Ring Doorbell say offline?

If your Ring Doorbell Pro is offline, it will say "Offline" under the Network header. Next, check that all of your wires are properly plugged in and that all the lights on the front of the router are green. Check to see whether another Wi-Fi device is having a problem connecting to the network.
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How do I fix my offline Ring?

To fix your Ring Doorbell going offline, ensure that you have a stable Wi-Fi connection and there are no power disruptions. If the issue persists change the Wi-Fi SSID and reset the device. I have also mentioned other fixes like replacing the battery and checking the breaker switch in the article.
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Why is my Ring Doorbell not working?

However, some problems with the Ring Doorbell Chime not working are quite common, such as insufficient power or battery, poor Wi-Fi connection, or a problem with the wiring. Problems with installation are also common. Hence, your first step should always be checking whether the device was installed properly.
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Why is my Ring Doorbell saying its offline?



Why are all my Ring devices offline?

This can happen if your internet is temporarily down due to an outage, if for some reason your modem or router was unplugged, if you got a new wireless router, or if the password to your wifi network was changed.
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Why will my ring doorbell not connect to Wi-Fi?

Check to see whether another wifi device is having a problem connecting to the network. Unplug your router for 30 seconds and then plug it back in. See if your Ring Doorbell automatically reconnects. Turn off the power to your Ring Video Doorbell Pro at the breaker box for 30 seconds, then turn it back on.
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Why is my Ring camera not connecting to Wi-Fi?

If your device is still facing problems connecting to Wi-Fi, try resetting your Ring Doorbell. You can do this by pressing and holding the orange button on the backside of the device. What is this? This resets the device, allowing you to start the whole setup process all over again.
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How do I reset my Ring camera Wi-Fi?

Ring Spotlight Cam Battery
  1. Find the setup button on the top of the camera.
  2. Press and hold the setup button for 10 seconds.
  3. The light on the front of the camera will flash for several minutes; when the light turns off the reset is complete.
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How do I connect my Ring to the internet?

On your mobile device, go to the App Store (for iOS devices) or the Play Store (for Android devices) Search for “Ring” Download and install the Ring app on your mobile device.
...
Be sure you're near your router and have your wifi password ready.
  1. Select your wifi network. ...
  2. Enter your wifi password.
  3. Press Continue.
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Can you reboot Ring Doorbell?

To perform a hard reset, hold down the orange button for 20 seconds. After releasing it, the light on the front will flash a few times indicating that your Ring Doorbell is restarting. It may take a minute to fully complete this process.
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How do I know if my Ring is connected to my Wi-Fi?

To check the strength of your wifi signal, do the following:
  1. Open your Ring app.
  2. Tap on the three lines on the top left of the screen.
  3. Select Devices.
  4. Tap on the Ring device you would like to test.
  5. Tap on the Device Health tile.
  6. On the Device Health screen, look at your Signal Strength under the Network section.
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Why do my security cameras keep going offline?

Security cameras go offline for three main reasons: power outages, loss of internet, or failure of the camera's components (broken parts or wires). Knowing some quick troubleshooting tips will help you get your camera back up and running in no-time.
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Why do my wireless cameras keep disconnecting?

There are two main reasons that a camera may lose WiFi connection. It may be installed too far from your WiFi router, or it may not have sufficient bandwidth on your WiFi. Please contact our customer support for help in diagnosing this issue and confirming the cause.
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Why Does My Ring floodlight camera keep going offline?

Losing power is by far the most common cause of network disconnection. This includes power surges and issues with the power connections. To check whether your Floodlight Cam has lost its power: If the Floodlight Cam is connected to a light switch, check to see if the light switch was flipped off accidentally.
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How do I reset my Ring system?

Ring Video Doorbell (1st Generation)
  1. Undo the security screws and remove your doorbell from its bracket.
  2. Press and hold the orange setup button on the back of the device for 10 seconds.
  3. The light on the front of the doorbell will flash for several minutes; when the light turns off the reset is complete.
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Why Does My Ring Doorbell 2 Keep going offline?

You temporarily lose power. A wire in your router setup temporarily comes loose. You change your Wi-Fi network password. Your Ring device is suffering from low power due to a discharged battery.
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How do I reset my Ring Doorbell after charging the battery?

If your Ring Video Doorbell 2 is fully charged, and the light still doesn't start spinning when you push the black button, try performing a hard reset. To perform a hard reset, hold down the black button for 15 seconds.
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Where is reset button on Ring Doorbell?

Remove the doorbell's faceplate then press and hold the reset button on the right side of the camera for 15 seconds. After releasing it, the ring light located on the front will flash a few times indicating the doorbell is restarting. The doorbell is now reset to factory defaults.
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How long does it take for a Ring battery to charge?

All battery-powered Ring doorbells are charged using a common micro-USB cable (included in the box). The micro-USB cable can be plugged into any USB power source such as a computer or charging brick. Depending on how much charge your battery needs, this could take 6-8 hours.
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How do I know if my Ring battery is bad?

To see your battery charge percentage in the Ring app:
  1. Tap the three lines on the top left of the Dashboard screen.
  2. Tap Devices.
  3. Tap the doorbell or camera you want to check.
  4. Tap Device Health.
  5. Check the percentage under Battery Level.
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Where is the reset button on Ring Doorbell 2?

  1. To reset the Ring 2, hold down the black button on the front of the doorbell for 20 seconds.
  2. To reset the Ring Pro, hold down the black button on the right side of the camera for 20 seconds.
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How do you refresh a security camera?

Basler
  1. Disconnect product form the power source.
  2. Press and hold the reset button. Connect to power sourceback to device while holding the default button.
  3. Wait for 5 seconds and release the reset button.
  4. Wait approximately one minute for the camera to finish thereset process and to reboot.
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