Do you have to tell the 911 operator your name?

The call-taker is always required to ask the caller's name and phone number. This is in case we have to call you back, or the responders need to talk to someone who actually saw what happened. YOU DO NOT HAVE TO GIVE YOUR NAME.
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What information must you always provide to the 911 dispatcher?

Frequently Asked Questions
  • The location of the emergency, including the street address, and room/apartment number, if you're in a large building.
  • The phone number you are calling from.
  • The nature of the emergency.
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What do you tell the 911 operator?

When you call 911, a call-taker will answer the phone and say "911" or "911, what's your emergency?". Ideally, you should tell the call-taker what the emergency is, for example: "My house is on fire!" "There's someone breaking into my home!"
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What happens if a 911 operator hangs up on you?

All 9-1-1 hang-ups from landlines shall be called back by a call taker. The call taker will attempt to contact the caller once, if necessary, and determine the nature of the incident and an accurate location for the appropriate public safety response. in the white box.
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What are 4 things you should do when calling 911?

911 Calling Tips
  1. Stay calm. ...
  2. Know the location of the emergency and the number you are calling from. ...
  3. Wait for the call-taker to ask questions, then answer clearly and calmly. ...
  4. If you reach a recording, listen to what it says. ...
  5. Let the call-taker guide the conversation. ...
  6. Follow all directions. ...
  7. Keep your eyes open.
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25 of the Smartest 911 Callers (Disturbing Calls)



Can you text 911 if you can't talk?

You should always call 911 if you can and text 911 only if you can't. Text-to-911 is beneficial to the Deaf, people with hearing loss or speech disabilities, and those who can't safely call 911. Text-to-911 is free, works through short message service (SMS) with cellular carriers, and requires a text or data plan.
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Is it OK to call 911 and ask questions?

This needlessly burdens the 911 system with non-emergency calls and prevents call takers from answering true emergency calls. Do not call 911 to ask for directions, obtain a phone number of another County agency, or to contact a police officer, Sheriff's deputy or fire fighter.
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What should you not call 911?

Do not call 911 for information, minor illness or injury, for your pets, or when your power is out. Whenever a 911 operator has to deal with non-emergency calls, it could cause a life-threatening delay in getting emergency assistance to someone who really needs it.
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Can 911 operators track your phone?

If you do not give your location when you call into Emergency Medical Services, EMS will rely on the wireless location provided by the carrier as a better-than-nothing way to track your phone.
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Why does 911 ask for your name?

The call-taker is always required to ask the caller's name and phone number. This is in case we have to call you back, or the responders need to talk to someone who actually saw what happened.
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How do you thank a 911 dispatcher?

Ways to show appreciation for 911 dispatchers
  1. Celebrate with food! ...
  2. Recognize a dispatcher who helped save a life with dispatcher-assisted CPR. ...
  3. Create a “dispatcher of the year” award and host an annual dinner to announce the winner and honor all dispatchers.
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What is the first question a 911 operator asks?

What's the emergency? What's wrong? Where is the emergency? Give the address, include building number, apartment number, nearest cross street.
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What will a 911 operator ask?

Dispatchers ask for pertinent information first – address, type of call, name of caller or those involved, and your call back number. Once the initial information is obtained, additional questions may be asked depending on the type of call.
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How much does 911 service cost?

It's a free call. You can use any kind of phone: push button, rotary, cellular/wireless, cordless, or pay phone. (With some pay phones, you may need coins to get a dial tone; with many wireless phones, Enhanced 9-1-1 does not yet work.)
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Should I call back 911 if accidentally called?

If you dial 9-1-1 accidentally, stay on the line and advise the call-taker. If you hang up, the call-taker is required to call you back. If that call-taker cannot reach you or a busy signal is heard, the call-taker will send police if the caller's location is known.
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Does 911 ever not answer?

Remember that our 911 call takers and dispatchers can get very busy and while we prioritize incoming 911 calls as the first ones to answer, you may have to wait. Our telephone system is designed to put you into a queue if we are unable to answer the phone at around 45 seconds. You will hear a message if this happens.
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How long does it take 911 to come to your house?

How long does it actually take from the time you dial 911 for the police to arrive? It turns out that varies widely based on where you live. Most cities aim for an average response time of about five to six minutes, but the data shows that's more of a goal than a reality in a lot of US cities.
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How does 911 know what city you are in?

Here's how they explain it: When you call 911 from your cellphone, the dispatcher does not see your actual location. Instead, dispatch centers have to ask your wireless carrier for your location information. The location information comes from a cell tower, which could put you miles away from where you actually are.
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What happens if you say Alexa call 911?

Unfortunately, you can't ask Alexa to call emergency services in most cases. In the US this is due to regulatory compliance — FCC rules require that 911-capable devices provide both location data and a callback number, which is theoretically feasible for Alexa, but something Amazon has opted not to implement.
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What's the most common 911 call?

All that being said, “breathing problems” and “chest pain” are some of the most regular calls, as well as some form of musculoskeletal injury, from minor slips, trips, and falls, to multiple system trauma from motor vehicle accidents.
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Is it better to call an ambulance or drive to the hospital?

All of this can happen while you are being taken to the hospital, which is why an ambulance is a better option than having someone drive you to hospital. Don't be surprised if the paramedic team drives past your nearest hospital and takes you to another.
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What are 3 emergencies that would require a call to 911?

Other situations when you should call 9-1-1

Any crime in progress (robbery, burglary, prowler, fights, etc.) Any type of fire (structure, vehicle, brush, etc.) A vehicle collision, especially if someone is injured • When you or the person you care for feels at risk.
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Is it better to call 911 or go to the hospital?

According to the CDC, calling 911: Is like bringing emergency room resources to your door. No matter how quickly you think you can get to your local ER, first-responders can probably get to you faster, using lights and sirens to cut through traffic if necessary, and potentially start treatment right away.
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Can a mute person call 911?

Did you know that you can text 911 in an emergency? People who are deaf, deafblind or hard of hearing may text 911 or call 911 using their preferred form of phone communication (including voice, TTY, video relay, caption relay, or real-time text).
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Can police track your phone messages?

Yes, they can hear and track conversations under certain conditions. If you are being suspected of criminal activity, the police will obtain an order for a wiretap. Since it is considered a huge infringement of an individual's privacy, strict procedures have been set in place for law enforcement officers.
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