Can I trust Ticketmaster?

Ticketmaster is a legitimate American ticket sales company that operates around the world, selling tickets for a wide variety of events including concerts and sports matches.
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Is Ticketmaster legit and safe?

The only way to know your tickets are authentic, is to buy Ticketmaster “Verified Tickets” directly from Ticketmaster or Live Nation, or get them at the venue box office. These tickets will always be 100% authentic.
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Is Ticketmaster good to buy from?

Should you try Ticketmaster? Ticketmaster is a well-known and reputable source for almost all ticketed events. As a primary ticket broker, Ticketmaster has initial access to tickets directly from the venue.
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Are Ticketmaster tickets guaranteed?

As the official ticketing partner of thousands of concerts, sports, and theater events around the world, we offer the widest selection of tickets, and all of our tickets are guaranteed by a verification process or a money-back guarantee.
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Is it safe to give Ticketmaster my SSN?

Ticketmaster will maintain the taxpayer information in a secure database.
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HOW TO NOT GET SCAMMED OUT OF CONCERT TICKETS



Does Ticketmaster really need my Social Security number?

Due to new government regulations, our payment processor requires your Social Security Number in compliance with tax laws. Your information is stored securely. For more information, please read our Tax Reporting Disclosure.
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Why is Ticketmaster asking for tax ID?

To comply with federal and state withholding requirements, we are required to collect taxpayer information starting with your first completed sale. If the annual gross transactional amount of your sales does not exceed federal or state reporting thresholds, you will not receive a Form 1099-K from Ticketmaster.
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Are all Ticketmaster tickets verified?

We Guarantee The Seat You Buy Is The Seat You Get

But with us, even tickets transferred or resold to you are 100% verified and issued in your name so they can't be counterfeited.
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Does Ticketmaster ever give refunds?

Refunds. If your event is eligible for refunds and funds have been received from the Event Organizer, we will issue a refund of the ticket price you paid (or, for a discounted ticket, then instead the discounted ticket price paid), any service fees, and any additional add-ons or upgrades (such as parking).
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Can I cancel tickets I just bought on Ticketmaster?

Purchased tickets through Ticketmaster are non-refundable. This also applies when you have chosen Klarna as payment method. If the event is cancelled, the ticket is refunded according to the promoter's guidelines and within 60 days after the date of the event. The service charge is not refundable.
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How do I make sure my tickets are real?

Make sure the section and seat numbers on the tickets actually exist at the venue. Have the seller meet you in person in a public place for the ticket exchange. Ask the seller for proof that they bought the tickets, if you are buying from an individual. Use a credit card to pay third party sellers.
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How long does Ticketmaster take to deliver tickets?

Get your tickets within 10-14 business days. Tickets are printed within 7 days of purchase and shipped via USPS First Class Mail. Once printed, we will email to let you know they are on their way.
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Is there a class action lawsuit against Ticketmaster?

In the latter federal class action lawsuit, which was filed on Tuesday (December 20), the group alleges that Ticketmaster violated antitrust laws and participated in anticompetitive and misleading conduct.
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Do Ticketmaster Refunds really take 30 days?

We will process your refund once funds have been approved by, and received from, the Event Organizer, which is usually completed within 30 days.
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How do you know if tickets are fake?

If you're worried that the tickets you've purchased are fake, an easy way to check is to call the box office and ask them to verify. You can do this as soon as you have the tickets in hand or online. “Especially if you're giving them as gifts, you want to check them out ahead of time,” Hutt said.
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Is it better to get tickets on StubHub or Ticketmaster?

Choose StubHub if you need flexibility

If being able to customize your ticket resale process is important to you, including how you are paid, StubHub will offer you better options. While we were more inclined to choose StubHub for reselling tickets, Ticketmaster tends to be the better option for buying tickets.
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Is Ticketmaster verified resale real?

Because safe and secure matters

Other sites may offer a money back guarantee or “comparable” seats if something goes wrong. But with Ticketmaster, tickets transferred or resold to you are 100% Verified and reissued to you, so they can't be counterfeited.
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Why do I need a Ticketmaster account to buy tickets?

By signing up for a My Account, you can access information and resources to help you plan and expedite your ticket purchase. Click here to sign up for an account today! As a Ticketmaster member, you'll have access to information about upcoming tours and events, special ticket offers, exclusive pre-sales and more!
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Why is Ticketmaster saying My tickets are not eligible for resale?

Not all events or tickets are available for Fan-to-Fan Resale. If the button doesn't appear, is grayed out or you receive a message that the Event Organizer hasn't activated resale, your tickets aren't eligible for resale. In order to resell your tickets for events in the U.S., you must have a U.S. bank account.
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Is Ticketmaster asking for tax information legit?

In accordance with applicable laws, for tax purposes Ticketmaster collects certain taxpayer information, including Legal Name, Address, Phone Number, and Tax Identification Number (TIN), from individuals and entities considered U.S. persons that sell tickets on our U.S. marketplaces.
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Is it better to buy tickets from Ticketmaster on phone or computer?

Use both! From our experience, buying tickets on the Ticketmaster mobile app is smoother and we seem to get to the front of the queue quicker.
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Why is it taking so long to get my tickets from Ticketmaster?

A delivery delay is used to prevent tickets from being accessed until we can confirm everyone has adhered to the event ticket limit and didn't use unfair ticket technology to buy in bulk.
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Do I have to print Ticketmaster tickets?

You do not need to print your tickets. The ticket barcode can be scanned at the venue from the screen of your smartphone. By turning up the brightness on your phone screen you'll be able to scan your ticket quickly and easily, getting you into the venue quicker.
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How do I get my tickets on my phone from Ticketmaster?

How To Access Your Ticket(s) Using the Android Mobile App:
  1. Open your Ticketmaster App.
  2. Tap the menu icon on the top left of the screen and click “My Tickets.”
  3. Sign in and tap on your order.
  4. Click “View Barcode” to access your tickets.
  5. Present barcode to get scanned for entry and you're in!
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