Can I get a refund if my package was stolen?

Stolen Package Frequently Asked Questions

USPS may reimburse you for stolen, lost or missing packages if the mail was insured. If your packages weren't insured, they likely won't issue a refund. Instead, you'll want to contact the seller. This holds for other delivery services, too.

Do companies refund stolen packages?

If it appears that your package has been stolen, contact the seller or retailer that sold you the item. Retailers have different policies and processes for handling stolen items, but you're usually entitled to a refund or a replacement.

Who is responsible when a package is stolen?

Often, it's up to the seller of to ensure that you receive your package. Thus, anything that happens in transit is the responsibility of the seller; they are responsible if the package is lost or damaged during transit, and usually must replace it or refund your money.

What happens if a package is delivered and stolen?

If your stolen package was delivered by a major postal carrier such as USPS, UPS, or FedEx, you should file a claim with the respective shipping company. If you know your package has been stolen, you could reach out to the sender or seller about a possible replacement or refund.

Can you dispute a charge for a stolen package?

Dispute Charges

If you cannot get the package, a replacement, or a refund via the seller or carrier, contact the credit card company on whose card you paid for the purchase, and dispute the charges. If the item was a gift ask the sender to do so.

STOLEN Amazon Package + $200 Refund | 2019

What can you do if a company won't refund you?

Will FedEx refund a stolen package?

FedEx provides a clear claim process for stolen packages. As such, if you placed an order and shipped any items through FedEx, you can easily claim the lost package online. Once you have placed the claim, the courier resolves the claim within five to seven days.

Does USPS cover stolen packages?

If your delivery were insured, USPS's claim process would cover the costs of shipping and the package value, up to the amount specified. If you did not have insurance, but a Missing Mail Search determined your delivery is lost or damaged, a claim will cover the cost of shipping.

What to do if packages keep getting stolen?

Why do people steal packages?

Porch pirates likely hope that small packages contain expensive items that can be resold, such as phones, video game systems, sound systems, or computers. Some people might simply have a compulsion towards theft that drives them to seek out the thrill of stealing.

Is shipper responsible for stolen package?

As a general rule of thumb, if you don't see any evidence to suggest otherwise, the seller or shipper is responsible. If a package is marked as delivered and you have not seen it, then the seller is responsible.

What do I do if USPS says delivered but no package?

While the USPS provides a customer service hotline that you can contact in the event of missing mail or missing packages (You can reach the USPS Customer Care Center Monday through Friday, 8 AM to 8:30 PM and on Saturday 8 AM to 6 PM EST at 1-800-275-8777), the fastest way to get help is to simply call the post office ...

Who is responsible when a package is stolen from porch?

The key parties involved in getting a package to a consumer are the Seller, the Delivery Company, and the Buyer. Unfortunately, if the package cannot be retrieved, there are no clear laws that put the onus on any one party.

Are retailers responsible for stolen packages?

Who is liable for damaged or stolen packages? In most cases when a package is stolen or damaged, the retailer or seller will either issue refunds to consumers or agree to replace the item.

How do I get a refund from item not received?

Does Amazon give refunds for stolen packages?

Amazon has a strict policy against package theft and offers an A-to-z Guarantee Protection for eligible items. If you believe your package has been stolen, you can file a claim with Amazon and they will investigate the matter. In most cases, Amazon will refund your purchase price, including shipping costs.

How common is package theft?

How Common is Package Theft? According to C+R Research in 2020: 43% of Americans had a package stolen, up 7% from the previous year. 64% of package theft victims have had a package stolen more than once.

What can you do if someone steals your mail?

If you suspect your mail was stolen

If you think your mail has been stolen, notify the Postal Inspector at 877-876-2455 or at the USPS Office of the Inspector General website at uspsoig.gov/investigations. It's also best to file a claim as quickly as possible. In some cases, the USPS can trace a stolen gift card.

What happens if your Amazon package is stolen?

To file an Amazon Stolen Package Claim:

Find the order in question and select "Problem with Order." You will then be prompted to select the problem with your order. Enter that your package has not arrived. Finally, hit "Request Refund" and submit.

Is UPS responsible for stolen package?

Generally, UPS will not reimburse a consumer if the package was delivered to a residence and then stolen. It will work with both the sender and the purchaser, as well as, law enforcement for a given claim. However, UPS will not issue a refund unless there's proof that it was responsible.

How do I report a stolen package to USPS?

Report suspected mail losses to Postal Inspectors by calling 877-876-2455 or at www.uspis.gov.

What happens if FedEx steals your package?

FedEx makes it easy to file lost package claims. If you ordered or shipped something from the US through them, you can file a FedEx stolen package claim online. FedEx is also pretty speedy. It normally takes just five to seven business days to resolve a claim.

Does FedEx insurance cover theft?

FedEx offers insurance to help offset the cost if a package is lost, stolen, or damaged. The first $100 of insurance doesn't cost anything, but if the value of the package is higher, you can purchase additional insurance to cover potential losses.

Can I sue FedEx for losing my package?

Claims for undelivered or lost shipments must be filed within nine months of the shipment date. You will need your tracking number to submit a claim online. You can file a claim and include supporting documentation, or add it later. Simply drag and drop documents from your desktop to your claim form.

Can you be denied a refund?

When a product turns out to be flawed in some fundamental manner, the natural response is for consumers to request a refund. However, it is important to remember that a request for a refund can be denied, meaning that interested individuals must be prepared to go further in order to get their money back.