How long does a Form 3911 take to process?

You can expect a response within 6-8 weeks of filing Form 3911. There may be delays because of limited staffing due to COVID-19.
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How long does it take IRS to respond to form 3911?

You will generally receive a response 6 weeks after we receive your request for a payment trace, but there may be delays due to limited staffing. Get up-to-date status on affected IRS operations and services. Do not mail or fax Form 3911 if you have already requested a trace by phone.
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How do I check the status of my 3911?

Call 1-800-919-9835 (IRS Informational Hotline) for assistance.
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Where does form 3911 get mailed to?

Where do I send Form 3911 for stimulus check? If you reside in any other state, please send an email to the Department of Treasury, tax services Center, Fresno, California, 93888-0002.
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How do I get my stimulus check reissued?

Form 3911 is provided to individuals who do not qualify to request a replacement check through the internet, automated phone system or by contacting a Customer Service Representative. The form must be completed and mailed or faxed to the specified IRS office.
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File Form 3911 to Get a New IRS Refund Check



How do I contact the IRS about a missing refund?

If you lost your refund check, you should initiate a refund trace:
  1. Call us at 800-829-1954 (toll-free) and either use the automated system or speak with an agent.
  2. However, if you filed a married filing jointly return, you can't initiate a trace using the automated systems.
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How can I speak to a person at the IRS?

How to speak directly to an IRS agent
  1. Call the IRS at 1-800-829-1040 during their support hours. ...
  2. Select your language, pressing 1 for English or 2 for Spanish.
  3. Press 2 for questions about your personal income taxes.
  4. Press 1 for questions about a form already filed or a payment.
  5. Press 3 for all other questions.
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Where do I mail or fax IRS Form 3911?

If you live in any other state, mail to the Department of the Treasury, Internal Revenue Service Center, Fresno CA 93888-0002.
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Where do I fax IRS 3911?

If the IRS sent your refund or stimulus payment, but you never received it, use Form 3911 to request a “refund trace": https://www.irs.gov/pub/irs-pdf/f3911.pdf Fill out Section I and Section II, then sign and date in Section III. Mail in the form, or fax it to 855-404-9091.
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Why have I not received my stimulus check?

What do I do if I didn't get my stimulus checks? In 2022, you can visit GetYourRefund.org to claim any stimulus checks you haven't gotten. You will need to file a 2020 tax return to get the first and second stimulus checks and a 2021 tax return to get the third stimulus check.
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Can I file Form 3911 online?

Married couples who filed a joint tax return will need to complete IRS Form 3911, Taxpayer Statement Regarding Refund and either mail or fax it to the IRS. You cannot submit it online.
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How long does a refund trace take?

According to the IRS it can take up to six weeks to complete the trace. See this article for more information and how to initiate a trace.
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What if my stimulus check gets lost in the mail?

Fortunately, the IRS has a procedure to help. If your third-round stimulus payment is lost, stolen or destroyed, you can ask the IRS to perform a "payment trace" to see if your check was cashed or direct deposit misdirected. Ultimately, if everything goes smoothly, you'll be issued a new payment. That's the good news.
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Can I chat with IRS online?

Access the PTIN online chat if you are a tax professional.

Hours are 8:00 a.m. to 5:00 p.m. Central Time, Monday through Friday. You can find out more information on how to contact this program here: https://www.irs.gov/tax-professionals/contact-the-return-preparer-program.
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Why is my refund taking so long?

Your return could have been flagged as fraudulent because of identity theft or fraud. Some returns are taking longer because of corrections needed that are related to the earned-income tax credit and the pandemic-related stimulus payments (officially termed a “Recovery Rebate Credit”).
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How long can the IRS hold your refund for review?

The IRS can go back through three years' worth of returns or review up to six years if they find a serious error.
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Is the IRS holding refunds for 2020?

It's taking us longer than normal to process mailed correspondence and more than 21 days to issue refunds for certain mailed and e-filed 2020 tax returns that require review. Thank you for your patience. The IRS issues more than 9 out of 10 refunds in less than 21 days.
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Who do I contact if I have not received my stimulus check?

The IRS number to call regarding your stimulus check is 800-829-1040.
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Who can I talk to about my stimulus check?

The IRS Economic Impact Payment phone number is 800-919-9835. You can call to speak with a live representative about your stimulus check.
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What happens if someone else cashed my stimulus check?

You will receive a letter with forged warrant affidavits that need to be signed and notarized, along with a claim form and a direct deposit form. Complete and return this information to us for review. You will be issued a replacement check if it is determined that the original refund check was cashed by someone else.
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How do you trace a stimulus check?

You can initiate a payment trace either by phone at (800) 829-1954 or (800) 919-9835 for stimulus payments, or by completing Form 3911, Taxpayer Statement Regarding Refund.
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Where is my 3rd stimulus check?

Amount and Status of Your Third Payment

You can no longer use the Get My Payment application to check your payment status. To find the amount of the third payment, create or view your online account or refer to IRS Notice 1444-C, which we mailed after sending your payment.
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